Contact forms are an essential addition to a Shopify store. Those who might not have the technical expertise or budget to create beautiful and versatile contact forms can leverage it. Without any doubt, the contact forms made by Form Builder are super responsive and user-friendly.

The app is compatible with unlimited input fields. One can also display the form anywhere on the online store through shortcodes—for example, Product Description, Page Content, Blog, etc.

Another useful feature the app has is integration with email. When a prospect submits a form, it automatically sends an email with all the data. Being a store owner, anyone can set up an email the prospect will receive after they submit the form. Not only this, one can also customize that email before hitting the send button. The app allows prospects to upload attachments like images and documents in the form as well. Create forms with conditional logic that show questions according to the responses of users.

The app stores all the data from custom forms or contact forms in the admin section, which helps to keep all the data organized and accessible whenever needed to review. Other than this, it’s also possible to export the data in CSV format for further analysis.

Customize the forms with no coding. As a matter of fact, forms also automatically match the theme of the online store. For security, it puts Google reCaptcha in forms to filter out the bots. The app integrates with Shopify for registration forms. Besides, it also integrates with Klaviyo, MailChimp, and Zapier. Although this app offers a free plan, there’s also a paid plan which costs around $9.9/mo. The perks of a paid plan include unlimited forms, submissions, and auto-response emails.

Shopify store owners can display WhatsApp live chat and share buttons on their site. Live chat on WhatsApp makes customer support quick and convenient for both customers and store owners.
When it comes to referring to the product, the share button makes it easy for customers to do so.

The app can send automated messages on WhatsApp as it has pre-made templates for order updates, tracking, confirmation, etc. It also offers templates for abandoned cart recovery and discounts. All of these are available in 11 different languages and pre-approved by WhatsApp. Not only this, all messages go through the company’s API-approved number.

Manual messaging is an alternative for those who are into it. Store owners can create their own templates and can also send messages from their WhatsApp account without spending extra. Many visitors leave an online store when they don’t get quick answers or the product they want. Businesses can prevent this by talking to them directly on WhatsApp.

Store owners can customize the chat button CTA and display position. The app also offers over 50 chat and share buttons designs. It’s easy to find a design that matches the store’s theme. The app does not add any code to the store’s theme as well.

WhatsApp is one of the most accessible platforms out there. Almost all customers have it on their phones. Businesses can take advantage of this channel through a WhatsApp plugin like this one and can stay in touch with their customers. In a nutshell, it could be an effective CRM that can keep all the customers satisfied.

The app also has a free plan with many features like unlimited chats and numbers, a share button, over 50 button designs, etc. The premium version comes at $9.99/mo. Its extra features include automated messages and various message templates. Store owners can try it for an extended 30-day trial. The rate for each message varies in different countries but on average, it would start something like $0.02.

The app makes it quick and easy to create FAQ pages. Store owners can customize their design by choosing colors, fonts, sizes, etc. And they can add images and videos to help customers understand the answers better. The app also comes with more than 12 FAQ templates. Store owners don’t have to think of FAQs from scratch if they don’t want to. The templates are fully customizable so that they can be adjusted to the online store’s theme.

The FAQ section can be on any page. Store owners can show FAQs on product and collection pages to answer potential problems of the customers right there. They only need to copy the embed code and add it to the desired location. The app also allows store owners to make multiple FAQ categories. That way, they can only include relevant questions on each page. There is also a drag and drop editor to manage and sort questions for FAQ categories.

The app also has a search bar. Customers can search for the questions they want and find them easily. If they don’t see the question they have in mind, they can submit their inquiries that the store owners can answer later.

With FAQ Page and Accordion, store owners can make beautiful and FAQ pages and knowledgebase. Also, FAQ Pages have more advantages than only answering the queries of customers. They can have keywords to optimize for SEO. That would make it easier for customers to find the online store and drive more traffic to it.

Store owners can add anchor links that can also be added for every question. Along with this, its embed code can be used to show the FAQ section on front-end pages. The app also doesn’t affect page loading speed and can optimize it. FAQ Page and Accordion offers a Free Plan. The paid plans are at $4.99, $9.99, and $12.99.

It’s a tool that does many things well with its main purpose being increasing customer satisfaction and boosting sales. It does so by merging several features such as live chatbots and marketing automation.

The app allows users to respond to customer queries instantly with its live chat function. Research shows that this direct and fast form of communication can boost sales by about 40%.
In case they are not available at the moment, Tidio offers the support of bots. These bots are quite smart. They can respond to 43% of the most popular questions so that the customers won’t be left hanging in case they need help.

Users will be able to set up the bots with just a few clicks so that they can automatically check for product availability, give information about order status, or provide estimated delivery times.
But what if the bot faces a question it can’t answer? It will automatically transfer the chat to a human operator.

With Tidio, one can totally forget about abandoned carts. The app has a specific bot that tracks every customer that leaves a product in their cart. It provides discounts or some additional help to encourage them to purchase from the store.

Along with all this, it supports multiple languages, has a widget that can fit any store’s design, and can be integrated with over 200 apps. If someone ever runs into issues, they can rely on Tidio’s incredible customer service team which is available 24/7.

This platform offers four different plans depending on the features one wants to leverage. There’s a free version, a chatbot plan, a communicator plan, and the latest addition — the email marketing plan.

The platform has three main features – real-time shipment tracking, branded tracking page creator, and automatic email notifications.

This app solves all the tracking problems of a store. It sends proactive e-mail notifications to customers and allows them to check how their delivery is going through an order number they’ll receive.

It automatically creates an attractive branded tracking page so that the customers will visually remember the company and brand they purchased from. This page is also under the store’s domain and uses the same design as the one utilized for the main website.

SEO optimization is yet another thing offered by this app. Along with this, it can show product recommendations to customers based on the items they already have in their cart.
Plus it owns a terrific customer service team that is ready to help out in case any questions or issues arise.

This is an app created specifically for dropshipping businesses so it integrates really well with Shopify. One of the features created explicitly for the eCommerce store is hiding the Chinese carrier name and logo. It will show the tracking information in the customer’s local language and on a custom tracking page.

ParcelPanel has four different pricing plans. There’s a free option and three paid ones. The cheapest one starts at $9. Medium one costs $19 per month. Platinum is the most expensive option and has the most features in it so it will cost a business $99 each month.

The app combines three different solutions – live chat, a HelpDesk ticketing system, and an FAQ builder. By utilizing these 3 features, users will be able to create a smooth and fast customer service solution for their website.

The Live Chat function lets the customers contact the user directly in real-time so that they can answer swiftly and on-demand.

Users can manage all types of inquiries through one centralized platform with the HelpDesk ticketing tool. They can also create as many accounts as needed for all their customer service staff.
It is integrated with the Shopify store’s orders so that users can easily cancel or refund the already-made purchases. With HelpDesk, one can automate a lot of daunting parts of customer service by creating auto-replies and templates.

The FAQ builder enables the users to make an FAQ page that answers the most common customer inquiries. It allows them to build an SEO-friendly and multilingual page that can fit the design of any store.

HelpCenter is easy to install and configure. If someone happens to run into issues, they can always rely on the company’s fast and dedicated customer support to help them out.

It has three different pricing options. The first one is a free plan that’s specifically for start-ups. Another option is for small businesses that have begun to get traction and costs $4 per month. Lastly, the professional plan is aimed at bigger corporations and costs $24 monthly. The latter two have more exclusive features than the former one.