HelpCenter | FAQ & HelpDesk

Shopify Rating: 4.8
Shopify App Reviewers: 1192

Vertex LV is the company that created the HelpCenter app. It was started in Latvia in 2006 with the mission of providing excellent apps to help businesses deliver terrific customer service. So HelpCenter is basically a customer service platform designed to make interactions between companies and clients better.

The app combines three different solutions – live chat, a HelpDesk ticketing system, and an FAQ builder. By utilizing these 3 features, users will be able to create a smooth and fast customer service solution for their website.

The Live Chat function lets the customers contact the user directly in real-time so that they can answer swiftly and on-demand.

Users can manage all types of inquiries through one centralized platform with the HelpDesk ticketing tool. They can also create as many accounts as needed for all their customer service staff.
It is integrated with the Shopify store’s orders so that users can easily cancel or refund the already-made purchases. With HelpDesk, one can automate a lot of daunting parts of customer service by creating auto-replies and templates.

The FAQ builder enables the users to make an FAQ page that answers the most common customer inquiries. It allows them to build an SEO-friendly and multilingual page that can fit the design of any store.

HelpCenter is easy to install and configure. If someone happens to run into issues, they can always rely on the company’s fast and dedicated customer support to help them out.

It has three different pricing options. The first one is a free plan that’s specifically for start-ups. Another option is for small businesses that have begun to get traction and costs $4 per month. Lastly, the professional plan is aimed at bigger corporations and costs $24 monthly. The latter two have more exclusive features than the former one.

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