The customer is king and you need to provide the best possible service to retain them. Without any shadow of a doubt, good customer support is the most important thing for any business. Unlike a lot of eCommerce businesses, you should avoid poor customer interaction and support by treating them right and helping them in any way they might need.
Think of it like an offline store that doesn’t attend to your needs and leaves you unanswered for hours. Such a case will only result in the customer leaving to a better place where they may find more care for them. So, it’s crucial to treat your customers like they are right in front of you and help them as soon as you can.
You can access methods like customer support emails, scheduled phone calls, and personalized text messages to inquire about the issues or getting them to explain the situation properly. These methods can also be tweaked for improvement in your support process.