Loox is a product review application that automatically collects customer reviews with photos and displays positive customer content for small and large businesses. Founded in 2015 by Moran Benisty and Yoni Elbaz, it improves customer loyalty and sales by allowing users to leave detailed reviews with pictures. It then verifies these reviews to prevent fraud.
Authentic product reviews are collected through smart channels. In case a customer forgets to add a review, an automated email can be sent asking them for the same. The auto-responder email is scheduled based on delivery time or order status. Customers get requests to comment within three months after purchasing the product. They also get the option of editing their reviews later and adding a photo if needed.
The Loox Shopify Review app provides sellers with attractive widgets to display the content of their satisfied customers. A list/grid view is provided for the gallery, product overview carousel, photo pop-up window, and overview sidebar. In this way, the reviews are easy to read and browse through. Apart from this, they encourage the sharing of reviews across social media channels. Loox effectively utilizes word of mouth as a tool for spreading information. Post-purchase reviews and recommendation requests may sell more of the products to customers when providing photo reviews than offer discount codes to the reviewers. The supplier team can reply to customer reviews with a public comment.
Furthermore, it aims to improve brand awareness through social media and Google Shopping. Other integrations include Kalviyo, Recart, and PushOwl. Users can also import product reviews and photos from any source. It offers an AliExpress comment importer that can generate these reviews with a single click. Their support team is on-hand 24×7 to solve queries. It supports GDPR complaints. The ‘satisfied customer’ page can gather all product reviews in one place.
The journey on Loox can begin at just $9.99 per month. This will allow up to 100 reviews and 500 processed orders. For larger brands that are looking for features like Facebook pixel integration, pricing tiers like $29.99 and even $99.99 per month are available.
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