Replay Live Session Recordings is an app developed by Cartkit that was founded in 2017 by Jason R. Bapna. Even though Cartkit has been in the market for only three years, it has managed to work with 30,000+ businesses. Their aim is to assist businesses in building a better relationship with customers using their solutions.
The session of each visitor is tracked so that companies can optimize their store accordingly. A detailed overview and analytics of each customer’s behavior is provided to perform analysis based on them.
The app is easy to install and integrate with Shopify. Users can see what their customers are doing in the shop immediately after the installation process ends. It works like a DVR for a website in a lot of ways.
Replay provides great insights into a visitor’s behavior so that businesses can analyze what’s stopping them from becoming a customer.
It tracks the browser used by the customer, length of each session, and the location of the users. And it’s still a GDPR friendly app even with all these features.
However, sensitive data or information can be captured passively while recording. So it’s the user’s job to ensure that the pages that contain such data are not being recorded. Replay allows users to exclude some forms from being recorded for the same purpose.
This platform has a great customer service team that is there to answer any questions and provide additional help if needed.
It has 2 membership options – one is free and the other is called Growth that costs $29 per month.
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