Tidio is one of the most popular plug-ins for Shopify. It was created by a Polish start-up founded by Titus Goals and Martin Wiktor in 2013. Their app has been used by over 300000+ Shopify stores since then.
It’s a tool that does many things well with its main purpose being increasing customer satisfaction and boosting sales. It does so by merging several features such as live chatbots and marketing automation.
The app allows users to respond to customer queries instantly with its live chat function. Research shows that this direct and fast form of communication can boost sales by about 40%.
In case they are not available at the moment, Tidio offers the support of bots. These bots are quite smart. They can respond to 43% of the most popular questions so that the customers won’t be left hanging in case they need help.
Users will be able to set up the bots with just a few clicks so that they can automatically check for product availability, give information about order status, or provide estimated delivery times.
But what if the bot faces a question it can’t answer? It will automatically transfer the chat to a human operator.
With Tidio, one can totally forget about abandoned carts. The app has a specific bot that tracks every customer that leaves a product in their cart. It provides discounts or some additional help to encourage them to purchase from the store.
Along with all this, it supports multiple languages, has a widget that can fit any store’s design, and can be integrated with over 200 apps. If someone ever runs into issues, they can rely on Tidio’s incredible customer service team which is available 24/7.
This platform offers four different plans depending on the features one wants to leverage. There’s a free version, a chatbot plan, a communicator plan, and the latest addition — the email marketing plan.
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