WhatsApp Chat + Abandoned Cart was developed by an Indian company known as SuperLemon. Preetam Nath and Sankalp Jonna launched the company in 2019. They aim to provide the best WhatsApp tool for Shopify store owners across the globe. And guess what? WhatsApp Chat + Abandoned Cart seems to hit that mark.
Shopify store owners can display WhatsApp live chat and share buttons on their site. Live chat on WhatsApp makes customer support quick and convenient for both customers and store owners.
When it comes to referring to the product, the share button makes it easy for customers to do so.
The app can send automated messages on WhatsApp as it has pre-made templates for order updates, tracking, confirmation, etc. It also offers templates for abandoned cart recovery and discounts. All of these are available in 11 different languages and pre-approved by WhatsApp. Not only this, all messages go through the company’s API-approved number.
Manual messaging is an alternative for those who are into it. Store owners can create their own templates and can also send messages from their WhatsApp account without spending extra. Many visitors leave an online store when they don’t get quick answers or the product they want. Businesses can prevent this by talking to them directly on WhatsApp.
Store owners can customize the chat button CTA and display position. The app also offers over 50 chat and share buttons designs. It’s easy to find a design that matches the store’s theme. The app does not add any code to the store’s theme as well.
WhatsApp is one of the most accessible platforms out there. Almost all customers have it on their phones. Businesses can take advantage of this channel through a WhatsApp plugin like this one and can stay in touch with their customers. In a nutshell, it could be an effective CRM that can keep all the customers satisfied.
The app also has a free plan with many features like unlimited chats and numbers, a share button, over 50 button designs, etc. The premium version comes at $9.99/mo. Its extra features include automated messages and various message templates. Store owners can try it for an extended 30-day trial. The rate for each message varies in different countries but on average, it would start something like $0.02.
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